XINCHI xinchi

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SERVICE SUPPORT

SERVICE SUPPORT

SERVICE SUPPORT

Service commitment

I、Xinchi will provide you with the following main after-sales services:
1. The product quality within the three-guarantee service period is mainly guaranteed, and the repair fee is free (excluding vulnerable parts).
2. For products beyond the warranty period, only relevant costs will be charged if parts need to be replaced.
3. After-sale core recycling
Our company or the parts manufacturer designated by our company shall be responsible for the recovery of after-sales failure parts and components that have an impact on the environment.
4. Free training:
(1) Our company will arrange technical engineers for on-site guidance to learn theory and practical operation;
(2) Master the basic theory, performance and function of the vehicle;
(3) Proficient in operation according to procedures;
(4) Be able to carry out normal daily maintenance, and judge and eliminate common faults of vehicles.


II、 Quality warranty service commitment
1. Quality warranty service content
The running-in maintenance and quality warranty service obligations undertaken by Xinchi to users
2. Quality warranty service definition
The new energy sanitation garbage collection and transportation vehicles produced by Xinchi Company enjoy the conditional warranty service commitment. The quality failure of the vehicle within the warranty service period and under the normal maintenance and use conditions is within the warranty scope. The user does not have to bear the maintenance cost of the vehicle, but must repair it at the special service provider. The service provider has the right to decide to repair or replace the equivalent parts according to the specific conditions in the maintenance process.
3. Running-in maintenance instructions
Running in maintenance is the basic condition to ensure the normal use of the car in the future. Users can take the purchase invoice and vehicle driving license to the service provider for free running in maintenance within 60 days or 2000 ± 500 kilometers (whichever comes first) from the date of purchase (subject to the date of purchase invoice), establish user files, and obtain warranty qualifications.
4. Routine maintenance instructions
When the vehicle reaches a certain mileage, it needs regular maintenance to ensure that the vehicle is always in the best use condition. Therefore, after the running-in maintenance, the vehicle must go to the service provider for routine maintenance every 5000 ± 500 kilometers. At that time, if you have special maintenance requirements, you can also put forward to the service provider, and the routine maintenance costs are borne by the user. The user must complete the routine maintenance on time to continue to enjoy the warranty qualification.
5. Quality warranty service procedures and procedures
If there is a quality problem during the warranty period, you must go to the service provider with your driving license to apply for repair.
1) Quality warranty period
The series of new energy sanitation garbage collection and transportation vehicles are subject to different quality warranty periods according to different parts.
If the purpose of the vehicle is changed during the warranty period, the warranty period enjoyed by the vehicle will not be changed. The replacement and repair of parts within the quality warranty period cannot extend the quality warranty period of new vehicles or the quality warranty period of replaced parts.
2) Not within the scope of quality warranty service
1. There is no Maintenance Manual, or the vehicle certificate is inconsistent, or the contents are altered without authorization.
2. Failing to arrive at the Chang'an Light Vehicle Special Service Station for maintenance on time according to the mandatory running-in maintenance regulations and routine maintenance regulations.
3. Vehicles whose production date, purchase date, factory number, drive motor number and VIN code cannot be confirmed.
4. The user disassembles or replaces the odometer without permission, or changes the odometer reading (excluding the normal operation of the authorized service station for vehicle fault diagnosis and maintenance).
5. Unauthorized installation of accessories not supplied by our company or unauthorized modification and installation of vehicles.
6. During the three-guarantee period, they went to an unauthorized maintenance service station for maintenance.
7. Parts damage caused by improper use, maintenance or storage by customers.
8. Problems caused by aging or use consumption, such as natural degradation and aging of non-metallic parts surface, coating surface and coating surface.
9. Damage caused by vehicle failure and failure to repair in time.
10. Damage caused by force majeure.
11. Vehicles (defective parts) that are sold at a reduced price due to defects.
12. When the user's vehicle cannot confirm the driving distance, it is calculated as 100 kilometers per day.


III、 After-sales service timeliness commitment
According to the alarm information of the vehicle operation monitoring platform and the customer's telephone information, the service technical professionals shall judge the alarm information and conduct telephone guidance and troubleshooting within 15 minutes after the fault alarm, so as to ensure that the common minor faults caused by improper operation and other factors, such as power failure protection, can be solved immediately on the site. For the faults that require vehicle fault rescue service, they shall be solved according to the "vehicle fault rescue service" process. After receiving the customer's request for on-site technical services from Yajun Company, the after-sales service engineer of Yajun Company shall ensure to arrive at the site for treatment within 2 hours (main urban area); Arrive outside the main urban area for treatment within 4 hours.